FAQ

Below details questions frequently received by ICASAG displayed below. Should your question be missing from this list, please refer to our contact form or alternatively, contact us on (07) 3870 9849.

 

General Questions

 

What are your operating hours?

Our hours of operation are as follows:

Before School Care                                   7:00 am – 9:00 am
After School Care                                      3:00 pm – 6:00 pm
Vacation Care                                             7:00 am – 6:00 pm

 

How much does it cost?

Our fees of operation are as follows:

Before School Care: 
Occasional care – $13.00 per child
(Any child booked within 14 days of care)
Booked – $10.00 per child
(Regular care booked with 14 days notice required for bookings and cancellations)

After School Care: 
Occasional care – $27.00 per child
(Any child booked within 14 days of care)
Booked – $22.00 per child
(Regular care booked with 14 days notice required for bookings and cancellations)

Vacation Care/Student Free Day: 
Vacation care booked – $45.00 per day
(Bookings close one week prior to vacation care beginning, unless stated otherwise on the booking form)
Vacation care casual – $52.00 per day
(This is for care booked after the booking date)

Please note that on some days there may be a surcharge to cover events and extra activities

How do I get my child on the wait list?

Please visit the Bookings and Enrollments page to access booking information. Please note: There is currently a very long wait list and care is very limited. It may take up to 12 months to be offered a booking.

What happens if I am late in picking up my child?

As per ICASAG policy, for children picked up after 6:00PM, the extra care fee is $40.00 for every 15 minutes or part thereof, and will be added to the family’s fees for the term as an “Extra Care Fee”. This is due to staffing requirements as two members of the ICASAG team are required to stay past 6.00PM

Due to unforeseen circumstances, my child cannot attend before or after school care today, what can I do?

As cancellation of permanent bookings require a 14 day notification beforehand, and casual bookings require 48 hours notification beforehand. Bookings cannot be refunded.

Please notify the service on 07 3870 9849, or text on 04 06739756, or email on contactus@icasag.com to let us know your child is not coming to care.

Staff at ICASAG have to spend time checking that each child is safe. If staff have to spend time to contact you when your child is absent but you have not informed us a non-communication fee of $5.00 will be charged.