Our Policy

Ironside Community is governed largely by stringent policies designed to provide a high standard of practice and care. Policies form an integral part of our organisation, and is reflected throughout our daily operations. Our staff strive to ensure that programs and responsibilities are adhered to, in addition to responding to and resolving conflicts should they arise.


Beyond the scope of our own independently constructed rules and regulations, Ironside Community has adopted frameworks at a national standard, striving to exceed the benchmarks established by the Queensland Government initiative, the National Quality Framework.


The standard, which assesses seven quality areas of practice, scores organisations based on their commitment to service, improvement and exceptional education, as seen below: 


  1. Educational program and practice
  2. Children’s health and safety
  3. Physical environment
  4. Staffing arrangements
  5. Relationships with children
  6. Collaborative partnerships with families and communities
  7. Leadership and service management


Ironside Community believes that through these external systems of regulation, we can ensure that our continual development and dedication to service is aligned to delivering quality care for children now, and into the future.


2018 updates:

Please note the following fees are applying as of 22.01.2018;

  • Holding Fee -the upfront and non-refundable holding fee of $13.00 per day is being implemented. This is for families who will be absent for a period of time, and wish to keep their booking for when they return.
  • Non-communication Fee -if a child’s booking has not been cancelled and the service is required to make attempts to locate the child to determine their safety a non-communication fee of $5.00 will be applied.

For full details on ICASAG’s Quality Improvement plan.